Customer Service Specialist

2 days ago

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CRM Optimization • B2B Data • Marketing • B2B Appointment Setting • Sales

201 - 500

Description

• Provide support and information on products or services • Professionally communicate via phone, email, and chat • Field customer questions and complaints • Maintain customer accounts and records of customer interactions • Consistently achieve or exceed monthly target(s) • Work effectively in a collaborative work environment

Requirements

• Highly motivated and disciplined self-starter with excellent verbal and written communication skills • Process-oriented • Must be able to type a minimum of 40 wpm • Proficiency in the following tool sets is desirable but not required • Working knowledge of Outlook, Microsoft Suite, G-Suite, and CRM systems such as Salesforce.com or HubSpot