EBQ
EBQ is a company that provides outsourced services across various business functions such as sales, marketing, customer experience, CRM setup and maintenance, and data management. They offer solutions such as appointment setting, customer onboarding, inbound and outbound support, sales team augmentation, and Salesforce architectural support. EBQ delivers tailored strategies in B2B contexts to help clients expand their sales pipeline, enhance brand presence, and improve customer retention through a combination of professional expertise and strategic insights. Thousands of businesses worldwide trust EBQ to meet their sales and marketing goals through their efficient service model.
CRM Optimization • B2B Data • Marketing • B2B Appointment Setting • Sales
201 - 500 employees
🤝 B2B
Customer Service Specialist
January 15
EBQ
EBQ is a company that provides outsourced services across various business functions such as sales, marketing, customer experience, CRM setup and maintenance, and data management. They offer solutions such as appointment setting, customer onboarding, inbound and outbound support, sales team augmentation, and Salesforce architectural support. EBQ delivers tailored strategies in B2B contexts to help clients expand their sales pipeline, enhance brand presence, and improve customer retention through a combination of professional expertise and strategic insights. Thousands of businesses worldwide trust EBQ to meet their sales and marketing goals through their efficient service model.
CRM Optimization • B2B Data • Marketing • B2B Appointment Setting • Sales
201 - 500 employees
🤝 B2B
📋 Description
• Support EBQ’s customer service offering by engaging with customers • Professionally communicate via phone, email, and chat to provide support • Field customer questions and complaints • Ensure appropriate actions are taken to resolve customer problems • Maintain customer accounts and records of customer interactions • Continuously learn about EBQ customers to provide quality service • Internalize and accurately leverage EBQ processes and tools • Consistently achieve or exceed monthly target(s) • Adhere to company policies and values • Work effectively in a collaborative environment
🎯 Requirements
• Highly motivated and disciplined self-starter with excellent verbal and written communication skills • Process-oriented • Must be able to type a minimum of 40 wpm • Proficiency in the following tool sets is desirable but not required • Working knowledge of Outlook, Microsoft Suite, G-Suite, and CRM systems such as Salesforce.com or HubSpot
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