FlowPlay
FlowPlay is a company dedicated to creating engaging games with strong community aspects. They focus on making people happier by developing games where community members can relax and have fun. The company also emphasizes employee well-being, affirming that happy, healthy employees produce the best games. FlowPlay is committed to social responsibility, donating over $1. 3 million to charitable causes between 2009 and 2024. They have been recognized for product innovation and corporate philanthropy.
Cross Platform Multiplayer Game Development
Mandarin-Speaking Customer Service Agent
January 7
FlowPlay
FlowPlay is a company dedicated to creating engaging games with strong community aspects. They focus on making people happier by developing games where community members can relax and have fun. The company also emphasizes employee well-being, affirming that happy, healthy employees produce the best games. FlowPlay is committed to social responsibility, donating over $1. 3 million to charitable causes between 2009 and 2024. They have been recognized for product innovation and corporate philanthropy.
Cross Platform Multiplayer Game Development
📋 Description
• Deliver exceptional customer service by providing accurate product and service information • resolving issues, and offering guidance on promotions and bonuses • Assist with customer calls for all Mandarin speaking customers • Partner with cross-functional departments (retail, marketing, tech, etc.) to effectively resolve customer concerns • Consistently meet or exceed agreed-upon KPIs and performance targets • Engage in continuous learning through hands-on training with fellow agents, leads, and management to enhance skills and knowledge • Clearly explain terms and conditions of the casino gaming site to customers • Evaluate accounts to identify potential AML/Fraud violations • Recognize problem gambling signs and assist customers by providing information and resources • Maintain accurate customer records by updating account information as needed • Process customer adjustments to maintain precise financial accounts • Recommend potential products or services to management based on customer information • Prepare product or service reports by collecting and analyzing relevant customer data • Contribute to overall team success by accomplishing related tasks as assigned
🎯 Requirements
• Previous experience in a high-volume, fast-paced call center strongly preferred • Fluency in both Mandarin and English • Excellent verbal and written communication skills • Strong multitasking and prioritization abilities • Calm and patient demeanor when handling complaints and difficult situations • Commitment to high standards, initiative, proactivity, and professionalism • Ability to type and communicate on the phone for extended periods
🏖️ Benefits
• Fully-paid medical (PPO) • dental • and vision plans • A 401k plan with company matching • Long-term disability • Life insurance • FSA plan for Medical and Dependent Care
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