Litigation Support Specialist - Level 2

January 3

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $26 - $32 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

Apply Now

Receive Emails with Similar Jobs

Steno

WebsiteLinkedInAll Job Openings

Steno is a tech-enabled company that provides court reporting and litigation support services with a revolutionary approach. The company offers a full suite of services including court reporting, remote depositions through its Steno Connect Zoom app, and DelayPay, a deferred payment option for litigation services. Steno integrates technology to deliver customized financial and technical solutions tailored to the unique needs of legal firms, optimizing the litigation experience with minimal administrative effort. They serve court reporters, plaintiff firms, and defense firms, providing reliable, intuitive technology and exceptional customer service.

legal tech • legal services • court reporting • videoconfrencing

201 - 500 employees

Founded 2019

☁️ SaaS

🤝 B2B

📋 Description

• Review incoming customer requests for accuracy • Input orders into our database • Dispatch assignments to the appropriate vendors • Source new vendors for expanded coverage • Generate status reports for pending assignments • Answer customer questions and manage escalations • Communicate status updates throughout the lifecycle of client orders • Develop and improve internal systems for tracking orders • Manage service of process caseload • Collaborate cross-functionally with customer success, sales, and billing teams • Update and maintain multiple databases of client information • Create and review status reports • Identify, recommend, and implement workflow and product improvements • Establish and monitor department KPIs • Proactively research ways to improve workflows • Assist with day-to-day operations including client data management

🎯 Requirements

• 5+ years of litigation support experience • Strong familiarity with Service of Process in California • Deep understanding of state and federal laws related to process serving • Extensive experience working with process servers and legal support vendors • Ability to think outside the box to effectuate service of process • Experience eFiling documents with LegalConnect, GreenFiling or other eFiling portals • Excellent communication skills and ability to work with all organizational levels • Ability to manage highly detailed processes efficiently • Desire to work with a fast-paced and quickly growing tech start-up • Demonstrated understanding of the current California eFiling landscape

🏖️ Benefits

• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental • Wellness/Mental Health - shared benefits to be used among employees and families • Flexible Paid Time Off - allowing employees to find balance in their lives • Options of Equity - we know our success is nothing without our team • Access to a 401k through Guideline • A home office setup and a monthly stipend to offset internet and phone costs