Litigation Support Specialist - Level 2
5 days ago
🇺🇸 United States – Remote
🏄 California – Remote
💵 $26 - $32 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
Description
• Review incoming customer requests for accuracy • Input orders into our database • Dispatch assignments to the appropriate vendors • Source new vendors for expanded coverage • Generate status reports for pending assignments • Answer customer questions and manage escalations • Communicate status updates throughout the lifecycle of client orders • Develop and improve internal systems for tracking orders • Manage service of process caseload • Collaborate cross-functionally with customer success, sales, and billing teams • Update and maintain multiple databases of client information • Create and review status reports • Identify, recommend, and implement workflow and product improvements • Establish and monitor department KPIs • Proactively research ways to improve workflows • Assist with day-to-day operations including client data management
Requirements
• 5+ years of litigation support experience • Strong familiarity with Service of Process in California • Deep understanding of state and federal laws related to process serving • Extensive experience working with process servers and legal support vendors • Ability to think outside the box to effectuate service of process • Experience eFiling documents with LegalConnect, GreenFiling or other eFiling portals • Excellent communication skills and ability to work with all organizational levels • Ability to manage highly detailed processes efficiently • Desire to work with a fast-paced and quickly growing tech start-up • Demonstrated understanding of the current California eFiling landscape
Benefits
• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental • Wellness/Mental Health - shared benefits to be used among employees and families • Flexible Paid Time Off - allowing employees to find balance in their lives • Options of Equity - we know our success is nothing without our team • Access to a 401k through Guideline • A home office setup and a monthly stipend to offset internet and phone costs
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🇺🇸 United States – Remote
💰 Post-IPO Equity on 2021-06
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
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