Financial Software Support Specialist

2 days ago

🇺🇸 United States – Remote

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Aquila

WebsiteLinkedInAll Job Openings

Housing Finance Agencies • Public Housing • Real Estate • Financial Aid Services • Finance & Insurance

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

Description

• Serve as key liaison between customers and internal teams. • Provide training, implementing and providing technical support to HFA clients. • Leverage domain knowledge to become a Subject Matter Expert (SME). • Act as single point of contact for technical support, troubleshooting, and issue resolution. • Work closely with Client Services Manager, Product Manager, and Development team to improve solutions. • Identify areas for knowledge sharing and create documentation, videos, and webinars. • Build relationships with customers to ensure satisfaction and increase engagement.

Requirements

• 4+ years of experience in Bond Finance, Banking, and/or corporate Accounting/Finance. • Bachelor’s degree preferred. • Experience with government financing is preferred. • Experience with data analysis and software support, training, or implementation is preferred. • Experience with helpdesk/ticketing platforms is a plus.