Customer Support Specialist

January 15

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Whop

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Whop is a platform designed for creators and entrepreneurs to connect, learn, and grow their businesses. It offers a variety of resources and communities focused on personal finance, trading, travel, fitness, reselling, e-commerce, and more. Whop is known for its educational courses and mentorship programs, helping users earn substantial income through various activities. It provides updates and insights on the latest trends, affiliate opportunities, and expert-led mentorship. With the release of its new version v4. 0, Whop continues to enhance its offerings with new functionalities to support its user base.

11 - 50 employees

🏪 Marketplace

🛍️ eCommerce

💸 Finance

💰 $1M Venture Round on 2022-01

📋 Description

• As a Customer Support Specialist, you're the go-to person for our users and creators, fielding their questions through live chat on Intercom. • You'll be the hero who troubleshoots and resolves issues, making sure every response is clear, comprehensive, and leaves our customers smiling. • If a problem needs a bit more brainpower, you’ll team up with colleagues to find the perfect solution and escalate when necessary. • Your mission? Keep our customers thrilled with fast, friendly, and effective support. • Day 7: Meet the team, dive into our products, and get comfy with tools like Intercom. • Day 14: Shadow the pros, watch and learn from customer interactions, then jump in to handle simple tickets with guidance. • Day 21: Take charge of your own tickets, collaborate with other teams on tricky issues, and polish your communication and customer satisfaction skills. • Day 30: You’re now flying solo with a full load of tickets, solving problems like a pro.

🎯 Requirements

• Previous experience in customer support or a similar role. • Excellent communication skills—both written and verbal. • Strong problem-solving chops and a focus on the customer. • Ability to juggle tasks and manage time in a fast-paced environment. • Familiarity with Whop, Intercom, Slack, and Linear is a bonus. • Ready to work different shifts, including nights and weekends.

🏖️ Benefits

• Remote: This position offers the flexibility to work from anywhere in the world. • Available shifts are 12:00pm EST to 8:00pm EST, 4:00pm to 12:00am EST, and 12:00am to 8:00am EST. • Enjoy a 5-day, 40-hour work week with a monthly rotating schedule. • Must be available to work on the weekends.