Technical Product Support Specialist

12 hours ago

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Medical Credentialing Software • CVO • Credentialing Verification Orgainzation • Direct Medical Credentialing • Delegated Medical Credentialing

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

📋 Compliance

Description

• Manage escalated technical issues requiring advanced troubleshooting and collaboration with Engineering. • Ensure timely resolution of complex client problems and improve client experience. • Conduct technical enablement sessions for clients and internal teams. • Identify new processes to improve operational efficiency and client outcomes. • Provide feedback to the Product team on trends and technical issues.

Requirements

• 3+ years in technical support, preferably in a SaaS or tech environment • Familiarity with APIs, integrations, or debugging tools • Experience working with Engineering teams to resolve technical issues • Strong written and verbal communication skills to articulate technical concepts • Proficiency in ticketing and CRM systems (e.g., Salesforce, Jira, Zendesk) • Familiarity with collaboration tools like Google Workspace, Slack, and Asana • Bonus: Familiarity with Markdown and version control systems like GitHub for documentation management.