Provider Support Specialist

10 hours ago

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Description

• Troubleshoot and resolve issues Therapists raise via Phone and Live Chat. • Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall • Assist and educate customers on the Grow Therapy platform, providing great customer service to our Therapists. • Serve as the customer's go-to resource and passionate advocate, ensuring Therapists feel heard and supported throughout their journey with Grow Therapy.

Requirements

• You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication • You love problem solving; you’re naturally curious, especially about health tech • Your work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything else • You are successful working independently and remotely, and adapt well to changing priorities and customer needs • You are comfortable meeting quantitative metrics, including the number of conversations you work on per day • You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth • Bonus points if you have a track record of at least one year of successful customer-facing professional experience, and / or any knowledge around how Insurances and Coverage works in the US Healthcare industry • Basic programming or engineering skills and/or interest, as well as education / training / certification in a business- or technology-related field, is a plus but not required

Benefits

• The chance to drive impact within the mental healthcare landscape from day one • Comprehensive health insurance plans, including dental and vision • Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to): • Flexible working hours and location (remote OR in-office, your choice!) • Flexible Time Off • Company-wide winter break • Mental health mornings (2 hours each week) • Team meditation • Wellness Stipend • In-office lunch and biweekly remote lunch on us! • Continuous learning opportunities • Competitive salary • The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities

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