Customer Support Specialist

6 hours ago

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Settle

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

🛍️ eCommerce

☁️ SaaS

Description

• Our Customer Support Specialist will provide the 1st line of support for our existing customers to resolve issues and answer questions. • You’ll become an expert in our platform and work with various teams (Operations, Customer Success, Engineering) to track issues and reach problem resolution. • Most importantly, you’ll advocate for the customer. You’ll share their feedback with internal teams, helping to improve our systems and inform our product roadmap.

Requirements

• 2+ years of experience in a Customer Support or Operations role • Strong written and verbal communication skills - you can distill complex problems into clear and succinct solutions • You’re a self-starter who works autonomously to find solutions and workarounds but knows when to ask for help when blocked • You’re detail-oriented and have exceptional organizational skills • You thrive in a fast-paced environment and can prioritize tasks effectively • You’re empathetic and are energized by helping others

Benefits

• Unlimited PTO • Flexible and remote work culture • Competitive compensation and equity • Health, dental, and vision coverage for you and your dependents • Lunch & commute reimbursement when working in the NYC office located near Union Square • $500 home office set up reimbursement • $2500 annual growth and development stipend • $50 monthly food delivery gift card • 401k • Brex company card • HSA/FSA • WeWork membership • ERG groups e.g. LGBTQIA+, Women @ Settle, and more! • Employee Referral Program • Team building events