Customer Service Representative

9 hours ago

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CVS Health

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Retail • Pharmacy Benefits Management • Health Insurance • Health Care • Pharmacy

10,000+

Description

• Fully remote role located in Florida • Involves handling customer service inquiries via telephone, internet, or written correspondence • Engages, consults, and educates members based on their unique needs

Requirements

• Customer service experience in a transaction-based environment • (Preferred) Trauma informed care training • (Preferred) Exposure to Care Management • (Preferred) Experience in a production environment • (Preferred) Familiarity with de-escalations • (Preferred) 1-2 years of Healthcare or Medicaid experience • (Preferred) Telework experience

Benefits

• Full range of medical, dental, and vision benefits • 401(k) retirement savings plan • Employee Stock Purchase Plan • Fully-paid term life insurance plan • Short-term and long-term disability benefits • Paid Time Off (PTO) and vacation pay • Paid holidays throughout the year • Well-being programs • Education assistance • Free development courses • CVS store discount • Discount programs with participating partners