Mental Health Customer Service Representative

2 days ago

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Myriad Genetics

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Molecular Diagnostics • Personalized Medicine • Prognostic Medicine • Companion Diagnostics • Carrier Screen

1001 - 5000

Description

• Responsible for coordinating testing services for patients by: • Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing. • Working with healthcare providers to complete the required documentation and sample submission. • Working with insurance companies to secure the highest possible coverage for patients. • Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time. • Employee will be on the phone approximately 60-80% of the time. • Independently manage assigned work and meet production and quality metrics. • Be the hub across all departments: work with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes. • Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers. • Participate in projects that extend beyond your day-to-day to stretch you to think outside the box or explore new aspects of Myriad or our customers’ experience. • Participate in the Quality Assurance plan. • Comply with applicable CLIA and HIPAA regulations.

Requirements

• High school diploma or equivalent required. • Fluent in Spanish is preferred/encouraged. • Excellent interpersonal and communication skills. • Accurate typing skills of at least 35 words per minute. • Excellent listening, transcribing, and self-review skills. • PC experience, including familiarity with Excel, Word, Internet, and e-mail. • Able to manage several tasks simultaneously, often under pressure. • Excellent organizational and task management skills and professional judgment. • Enjoys problem solving and identifying patterns. • Hardworking individual who loves working on a team and supporting others. • Minimum Speed/Bandwidth Requirements: 50 Mbps Download (MegaBits Per Second) - and Upload 5 Mbps.