Bilingual Customer Service Representative

Yesterday

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Vinyl Wrap • Color Change Vinyl • Wide Format Printers • Paint Protection Film • Auto Window Film

201 - 500 employees

Founded 1986

🛒 Retail

Description

• The Customer Service Representative I will be responsible for answering customer service inquiries. • They will handle customer requests with a focus on improving customer satisfaction, loyalty, and overall experience throughout the organization. • Contributing to the company's success by delivering exceptional customer experiences and maintaining departmental service level targets. • Maintaining departmental service level targets • Responding to customer inquiries • Processing Orders • Providing positive customer experience by maintaining a positive, empathetic and professional demeanor toward customers at all times • Have basic product knowledge • Keep accurate records of customer interactions, transactions and complaints • Effectively communicate and collaborate with colleagues as necessary for a seamless customer experience • Additional duties as assigned

Requirements

• Minimum 1 year experience in a Call Center Customer Service role • Strong customer service and active listening skills • Excellent communication skills • Ability to prioritize work and manage time effectively • Basic computer skills • High school diploma • A passion for customer advocacy • Proficient with Microsoft Office Suite