Customer Support Advocate

March 7

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brightwheel

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brightwheel is a comprehensive childcare management software offering solutions for preschools, child care centers, and parents. It streamlines administrative tasks such as billing, payroll, communication, and curriculum planning through its user-friendly app. Brightwheel helps educators and families connect more effectively and is designed to save time on routine tasks, enhancing operational efficiency in childcare settings.

Daycare • preschool • Mobile & Web Tool • Child Care • Education

201 - 500 employees

Founded 2014

📚 Education

☁️ SaaS

💰 $55M Series C on 2021-02

📋 Description

• Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. • Brightwheel’s vision is high quality early education for every child. • We pursue this by directly supporting teachers in the classroom, engaging parents in the development of their kids, and enabling the small businesses that make up the backbone of the $175 billion early education industry. • Brightwheel is the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families. • Our team is passionate, talented, and customer-focused. • We are a fully remote team with employees across every time zone in the US.

🎯 Requirements

• At least 1 year of customer service or early education experience (required) • Exceptional written skills, attention to detail, and strong listening skills • Excellent organization, time-management, and prioritization skills • Comfort with a fast-paced and dynamic environment that evolves rapidly • A passion for improving the world through education • A plus: Experience in schools / education • Experience providing live support to customers (preferred) • Hands-on experience with Zendesk, Salesforce, Intercom, or similar CRM systems (preferred) • Bachelor’s degree (preferred)

🏖️ Benefits

• Healthcare Coverage: Medical, dental, and vision benefits typically valued at $15,000+, with brightwheel providing high coverage for both employees and families • Generous Paid Parental Leave for growing families • Flexible Paid Time Off (PTO) to recharge and relax • 401(k) Enrollment to help you plan for the future • Monthly Wellness & Productivity Stipend to support your well-being • Work-Life Flexibility: We are a fully remote company, giving you the flexibility to work from where you thrive. Say goodbye to the commuting hassle and reclaim valuable time for what matters most.