Customer Service Representative

October 19

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Beyond Finance

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Financial Well-Being • Consumer Debt Solutions • Credit • Fintech

1001 - 5000

💰 $110M Debt Financing on 2021-02

Description

• Customer Service Representative serves as primary contact for clients in hardship programs • Provide helpful and caring customer service via high volume client calls • Proactively identify and resolve client issues through active listening and critical thinking • Develop and maintain positive client relations, collaborating with other departments • Meet and exceed client centric performance expectations focused on quality of service

Requirements

• Minimum 1 Year of Call Center Experience Required (High Volume preferred!) • Bilingual - Spanish (preferred / not required) • Reliable, High Speed, Internet connection (Required) • Strong computer technical skills with the ability to learn and navigate complex systems • Excellent communication skills (written, verbal, and listening) • You operate with understanding, active listening, patience, empathy and kindness to customers • Strong interpersonal skills and can independently handle routine and complex client inquiries • Have a people-focused approach and solution mindset, you’re an effective problem solver. • Effective at time management, planning & organizing tasks • Ability to work from home in a distraction free environment

Benefits

• Considerable employer contributions for health, dental, and vision programs • Generous PTO, paid holidays, and paid parental leave • 401(k) matching program • Merit advancement opportunities • Career development & training