Seasonal Customer Service Representative

2 days ago

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Concentrix

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Renewals Management • Technical Support • Customer Care • Cross Channel Media • Sales and Marketing

10,000+

💰 Venture Round on 1995-01

Description

• The Customer Service Representative-Remote (Seasonal) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. • This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. • A great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. • Provide inbound customer support using a call flow guide. • Help customers resolve basic technical issues. • Track, document, and retrieve information in databases. • Offer additional products and/or services. • Deliver expert customer experiences…with a smile.

Requirements

• 1+ year of customer service experience • Open availability (this is a seasonal position) • A high school diploma or GED • A quiet, distraction-free environment to work from in your home • Proficiency in fast-paced multi-tasking • Eagerness to learn new technologies • Strong computer navigation skills and PC knowledge • A desktop or laptop to complete PC and internet testing • Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.) • Operating System: Windows 10+ • RAM: 8GB or higher • Processor: Intel i5/AMD Ryzen 5 or higher • Internet Requirements: DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable) • Speeds: 10 mbps download and 3 mbps upload or higher • While working, you will be required to hardwire with an ethernet cable • High Speed internet (no wireless/hotspots or satellite) • Must reside in the United States or have a valid U.S. address for residence

Benefits

• Paid training and performance-based incentives • Lucrative employee referral bonus opportunities • Health and wellness programs with trained partners to help promote a healthy you • Mentorship programs that support your rewarding career journey • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support • Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more