Bilingual Customer Service Representative, Remote

February 25

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $16 - $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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AV Staffing Solutions

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AV Staffing Solutions is a staffing firm that specializes in connecting clients with qualified candidates. With over 60 years of combined staffing experience, they offer services such as contract hiring, direct hire, executive search, and payroll services. AV Staffing focuses on understanding the unique hiring needs of businesses and aims to provide highly skilled professionals to enhance organizational strength.

Information Technology • Telecommunications • Administrative and Office Support • Insurance • Logistics and Freight Forwarding

2 - 10 employees

Founded 2018

🤝 B2B

🎯 Recruitment

👥 HR Tech

📋 Description

• This is a remote position. • Exciting Opportunity: Join a New 24/7 Remote Call Center! • Location: Must reside in NY State or Florida. • Join a fast growing technology company committed to delivering top-tier technical support and exceptional customer service. • We’re seeking a Bilingual Customer Service ISP Representative who is bilingual, fluent in Spanish and English. • Utilizing strong technical internet-related skills to assist our customers with their services and account management. • This is a fully remote position supporting rotating 24/7 shift operations, including weekends. • If you excel at technical problem-solving and customer engagement, we want to hear from you! • As a Customer Service ISP Representative, you will go beyond basic troubleshooting to include Level 2 support, managing account permissions, and leveraging advanced tools to resolve complex connectivity issues. • You’ll handle customer chats and tickets with expertise, ensuring satisfaction and swift resolutions.

🎯 Requirements

• 1+ years of customer service and technical support experience, preferably in a call center or IT support role. • Proficiency with networking concepts, permissions management, and ticketing systems (e.g., Fresh Desk, Sonar CRM). • Strong written and verbal communication skills, with an ability to explain technical solutions clearly. • Availability for overnight shifts, weekends, and a rotating schedule. • Bilingual (Spanish/ English) is required.