Customer Support Specialist

February 18

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $25 - $35 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Carmen Schools of Science and Technology

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Carmen’s mission is to graduate critical thinkers and self-directed learners prepared for success in college, meaningful careers, community involvement, and family life.

51 - 200 employees

📋 Description

• Carmen High School of Science and Technology is seeking a Customer Service Representative. • Strive for excellence in every customer interaction, including phone calls, web chat, and email. • Responsible for maintaining customer data within Carmen’s systems in a highly accurate manner. • Process customer orders with a high level of accuracy and efficiency. • Aid customers regarding inquiries pertaining to various concerns and ensure customer satisfaction is achieved. • Provide call support quality assurance, focusing on resolving to customer’s satisfaction. • Verify customer’s profile information and resolve any discrepancies. • Process customer returns and replacement orders. • Meet or exceed performance metrics around customer service-related activities.

🎯 Requirements

• High school diploma or equivalent required. • Minimum of 1 year of customer service-related experience required. • Must have a strong, customer centric focus with excellent verbal and written communication skills. • Ability to prioritize tasks in a fast-paced environment. • Ability to demonstrate proficiency in delivering exceptional phone support, adeptly managing challenging customer engagements, and consistently aiming for first-contact issue resolution. • The ability to collaborate effectively with internal team members is essential.

🏖️ Benefits

• Comprehensive medical, dental, and vision insurance with competitive premiums. • Paid parental leave. • Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements. • Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more. • Competitive salary, 401(k) with matching, and bonus opportunities. • Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity. • Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.