Customer Service Representative

February 15

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Nanny Solutions

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Nanny Solutions is a company focused on connecting families with qualified caregivers through a streamlined hiring process. They offer both client and applicant registration to facilitate the search for nannies and childcare professionals, ensuring a trustworthy and compassionate experience for families seeking support.

1 - 10 employees

👥 B2C

🎯 Recruitment

🌍 Social Impact

📋 Description

• Answer incoming phone calls and emails from customers promptly and professionally. • Assist families in navigating our website to find suitable nannies based on their requirements. • Provide information about our services, pricing, and policies to prospective clients. • Resolve customer complaints efficiently while maintaining a positive and empathetic attitude. • Coordinate with caregivers to ensure timely and effective placements for families. • Maintain accurate records of customer interactions and transactions in our database. • Collaborate with team members to develop strategies for improving customer satisfaction.

🎯 Requirements

• High school diploma or equivalent; a degree in a related field is a plus. • Proven experience in customer service or a similar role, preferably in the child care industry. • Excellent verbal and written communication skills to ensure clarity and understanding. • Ability to handle complaints and difficult situations with professionalism and poise. • Strong organizational skills and attention to detail to manage multiple inquiries simultaneously. • A genuine passion for child care and commitment to helping families. • Proficient in using technology, including CRM systems and standard office software.