Customer Support Representative

February 14

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $45k - $69k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Frame & Fame Personal Branding | Executive Coaching

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Frame & Fame

Personal Branding • Storytelling • Messaging • Presentation Coaching • Content Creation

1 - 10 employees

Founded 2015

📋 Description

• Customer Support Representatives report to a Sr. Qualitative Specialist • Collaborate with departments to improve tactics and processes • Help members troubleshoot issues on the Live platform • Represent clients in IDI & Focus Group Waiting rooms • Moderate incoming Qualitative Research Responses

🎯 Requirements

• Previous customer service experience • Strong verbal and written communication skills • Experience multi-tasking in a fast-paced environment • Proactive, organized, and detail-oriented • Self-starting professional with a positive attitude • Empathetic communicator with a customer-focused mindset • Problem-solving and logical thinking skills • Ability to work in a team environment • Computer-literate and proficient in Microsoft Excel / Google Drive • Previous Salesforce and or Zendesk experience is a plus

🏖️ Benefits

• Generous health, dental, and vision benefits • 401K plan vests immediately • Friendly, fun, and collaborative work environment • Frequent exposure to executives • Opportunity to make an immediate impact