Frame & Fame
Personal Branding β’ Storytelling β’ Messaging β’ Presentation Coaching β’ Content Creation
1 - 10 employees
Founded 2015
February 14
π½ New York β Remote
π΅ $45k - $69k / year
β° Full Time
π‘ Mid-level
π Senior
π Customer Support
Frame & Fame
Personal Branding β’ Storytelling β’ Messaging β’ Presentation Coaching β’ Content Creation
1 - 10 employees
Founded 2015
β’ Customer Support Representatives report to a Sr. Qualitative Specialist β’ Collaborate with departments to improve tactics and processes β’ Help members troubleshoot issues on the Live platform β’ Represent clients in IDI & Focus Group Waiting rooms β’ Moderate incoming Qualitative Research Responses
β’ Previous customer service experience β’ Strong verbal and written communication skills β’ Experience multi-tasking in a fast-paced environment β’ Proactive, organized, and detail-oriented β’ Self-starting professional with a positive attitude β’ Empathetic communicator with a customer-focused mindset β’ Problem-solving and logical thinking skills β’ Ability to work in a team environment β’ Computer-literate and proficient in Microsoft Excel / Google Drive β’ Previous Salesforce and or Zendesk experience is a plus
β’ Generous health, dental, and vision benefits β’ 401K plan vests immediately β’ Friendly, fun, and collaborative work environment β’ Frequent exposure to executives β’ Opportunity to make an immediate impact
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