CrossCountry Mortgage, LLC
CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.
Conventional Mortgages • FHA & 203K Home Loans • USDA Home Loans • VA Home Loans • Jumbo Mortgages
Loan Support Specialist
February 14
CrossCountry Mortgage, LLC
CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.
Conventional Mortgages • FHA & 203K Home Loans • USDA Home Loans • VA Home Loans • Jumbo Mortgages
📋 Description
• Provide daily loan support for all company employees via a ticketing system, inbound phone calls, email and in person • Provide guidance and troubleshooting assistance to Loan Officers, Loan Processors, Underwriters and others on the usage of loan origination systems and services • Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines • Responsible for loan level administrative tasks within the loan origination system • Track tasks, activities and time spent within the ticketing system • Provide customer service in person, on the phone and via ticketing system • Collaborate among team members
🎯 Requirements
• Associate’s degree or equivalent combination of education/experience; bachelor’s degree preferred • Minimum 4 years’ experience as a Loan Processor or Loan Officer in the mortgage industry • Minimum 3 years’ experience using Encompass360 Banker’s Edition in a production role • Minimum 2 years’ experience providing direct support to employees or customers • Experience utilizing a ticketing system to handle Loan Support questions, preferred • Knowledge of mortgage loan origination activities, loan programs, and regulatory requirements • Knowledge of verification, credit, appraisal, title, pricing, and automated underwriting services
🏖️ Benefits
• Competitive compensation plan • Robust benefits package including medical, dental, & vision • 401K • Short-term disability • Employee assistance program • Wellness program
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