Loan Support Specialist

September 20

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CrossCountry Mortgage, LLC

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Conventional Mortgages • FHA & 203K Home Loans • USDA Home Loans • VA Home Loans • Jumbo Mortgages

5001 - 10000 employees

💸 Finance

💰 $400M Debt Financing on 2021-11

Description

• Provide daily loan support for company employees via a ticketing system, phone, email, and in person. • Provide guidance and troubleshooting assistance to Loan Officers and Loan Processors. • Assist in finding answers regarding loan eligibility and lending guidelines. • Responsible for loan level administrative tasks within the loan origination system. • Track tasks, activities, and time within the ticketing system. • Provide customer service in person, on the phone, and via the ticketing system. • Collaborate among team members.

Requirements

• Associate’s degree or equivalent combination of education/experience; bachelor’s degree preferred. • Minimum 4 years’ experience as a Loan Processor or Loan Officer in the mortgage industry. • Minimum 3 years’ experience using Encompass360 Banker’s Edition in a production role. • Minimum 2 years’ experience providing direct support to employees or customers. • Experience utilizing a ticketing system to handle Loan Support questions preferred. • Knowledge of mortgage loan origination activities, loan programs, and regulatory requirements. • Knowledge on the use of verification, credit, appraisal, title, pricing, and automated underwriting services. • Excellent customer service skills. • Proficient in Microsoft Word, Excel, Outlook.

Benefits

• Competitive compensation plan • Robust benefits package • Medical, dental, vision • 401K • Company-provided short-term disability • Employee assistance program • Wellness program