Therapy Brands
practice management software • electronic health records • revenue cycle management • patient engagement • clinical data capture
201 - 500
💰 Private Equity Round on 2018-07
Customer Care Specialist
November 14
Therapy Brands
practice management software • electronic health records • revenue cycle management • patient engagement • clinical data capture
201 - 500
💰 Private Equity Round on 2018-07
Description
• Support Specialists provide timely and professional applications and end-user support to customers. • Serve as the primary contact between the company and users of the software. • Troubleshoot and resolve complex, non-generic customer issues.
Requirements
• Prior experience in technical support and/or customer service. • Able to learn multiple software products and aptitude for learning complex concepts. • Effective written, verbal, and listening skills. • Possesses strong customer support skills. • Critical thinking to diagnose, problem solve, and make autonomous decisions. • Prior experience with handling multiple priorities. • Great time and task management skills. • Proficiency with current and recent releases of MS Windows, Microsoft Office Suite, MS SQL Server or similar SQL packages, ODBC database concepts, and/or network protocols and environments. • Medical Billing, Medical Claims, and/or accounting experience.
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