Underwriting Customer Service Representative

February 15

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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United Automobile Insurance Company

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United Automobile Insurance Company (UAIC) is a family-owned automobile insurance provider founded in 1989 and headquartered in Miami Gardens, Florida. The company offers a variety of insurance products tailored for both independent agents and customers, including standard and commercial auto insurance. UAIC has grown significantly since its inception, operating in multiple states across the U. S. and focusing on delivering quality service, disciplined underwriting, and strategic claims handling. With an emphasis on technology and innovation, UAIC aims to be a leader in the automobile insurance industry, providing affordable and reliable coverage options.

501 - 1000 employees

Founded 1989

💸 Finance

👥 B2C

💰 Venture Round on 2018-04

📋 Description

• Coordinate day-to-day service and administrative requirements by effectively assessing customer concerns. • Answer 75 to 100 calls per day. • Attend to all questions and inquiries in a courteous and highly professional manner, providing exceptional customer service. • Effectively service the business, including resolving agents' inquiries, complaints, and requests. • Act as liaison with underwriting, billing, etc. • Respond to inquiries by understanding the inquiry; reviewing previous inquiries and responses. • Gather and research information, assemble and forward information, and verify the caller’s understanding of the information and answers. • Record inquiries by documenting the inquiry and response in the policy accounts. • Prepare for inquiries by studying products, services, and customer service processes. • Enter and maintain policy requests received from agents and customers via telephone, fax, or email. • Resolve inquiries quickly and effectively with strong customer service skills. • Review, analyze, and complete endorsement submissions according to established underwriting guidelines. • Handle cancellations/reinstatements and other miscellaneous policy changes. • Improve quality service by recommending process changes and identifying new product and service applications.

🎯 Requirements

• High school diploma plus minimum of one year experience as a Customer Service Representative, in the insurance industry. • 220 license preferred. • Proficient in Word, Excel, Windows-based applications and internet usage. • Familiar with forms, procedures, regulations, coverage and business processes for assigned programs. • Able to exercise good judgment and state opinions assertively. • Able to write and speak clearly and concisely and explain the same ideas to people at many different levels, delivering messages in a positive manner. • Able to perform work effectively in a highly intense environment and handle multiple tasks and demands simultaneously. • Illustrate analytical skills to identify, gather and organize information. • Able to work independently in a team environment. • Able to perform accurate data entry.

🏖️ Benefits

• 401(k) Retirement Savings Plan with employer match. • Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance • Paid Time Off, Holidays, and Leave programs. • Flexible spending accounts • Basic Life Insurance and Voluntary Life/ADD • Volunteer Short Term and Long-Term Disability