Customer Service Representative
November 9
🇺🇸 United States – Remote
💵 $33.4k - $46.8k / year
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
Description
• Responds to customer inquiries related to utility bills, service orders, and emergency calls. • Processes billing calls and investigates meter read issues. • Handles emergency calls and customer move-ins, adds, and transfers. • Processes refunds and changes to accounts. • Makes referrals and processes requests for special programs such as Energy Assistance. • Assists customers with credit/payment arrangements. • Directs customers to appropriate self-service channels. • Meets individual deadlines and metrics while working cooperatively in a group environment.
Requirements
• High school diploma or equivalent. • One (1) year of Customer service experience. • Computer skills including navigating multiple tabs, windows, and systems. • Must be able to type a minimum of 25 WPM (Word Per Minute). • Solid written and verbal communication skills. • For bilingual candidates: must take bilingual aptitude test (Spanish), must possess solid written skills in English and Spanish and must speak fluent English and Spanish. • Must be 18 years of age or older. • 2-3 Year(s) Call Center and/or Customer Service Experience preferred. • 2-5 years previous customer service work from home experience preferred. • Utility experience preferred. • Advanced computer skills including navigating multiple tabs, windows, and systems preferred. • Ability to type 60-65 WPM (Words Per Minute) preferred.
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