Customer Service and Sales - Work From Home, Spanish Speaking
November 8
Description
• Answer incoming phone calls from members and internal customers by answering questions and resolving issues to ensure quality service. • Timely service the needs of the members and enhance their financial relationships with the credit union. • Cross-sells credit union products and services to encourage a full-financial relationship with the credit union. • Utilizes CU lending guidelines and weighs CU risk when making lending decisions. • Advises and assists members in making informed decisions regarding their accounts. • Adheres to the philosophy and mission of the credit union in actions and communications.
Requirements
• Minimum six months of customer service or call center experience • High school graduate or GED • Basic computer operating skills. • Intermediate skills in Microsoft Office (Outlook, Word, Excel) • Type a minimum of 35 words per minute preferred. • Specific criteria must be met in order to work from home-Minimal Tech Requirements: Internet Download Speed 50 Megabytes and Upload Speed 10 Megabytes, a fiber, cable, or high-speed DSL internet service is required for your internet connection. • Must have Home Office free of distractions, noise, with closing door
Benefits
• Competitive Pay starting at $18, higher starting wage based on experience • Spanish Speaking Bilingual Positions Available! $1.00hr Differential for Language Skill • Competitive Incentive program • Evening Shift Differential + Weekends! • Any hours worked on Saturday or Sunday or AFTER 6pm LOCAL TIME will have $1.00 Differential • Position is 100% remote (working from home) • Consistent performance reviews with opportunities to increase compensation • Excellent medical and dental benefits with minimal employee contribution • Paid time off, volunteer time off, and paid holidays • Matching 401K • Tuition assistance • Professional development
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