Outbound Customer Service Agent - Secret Shopper
November 8
Description
• Perform outbound calling and initiate offline inquiries according to the targets defined by the campaign. • Understand the project procedures and processes on how we engage and provide value to clients. • Knowledge of customer data research. • Engage clients in phone conversations as their potential customers in a casual yet professional manner. • Gather predetermined data about the provider services. • Document conversations with precision and clarity. • Send feedback to stakeholders through masterfully crafted emails. • Keep up with numerous changes in the workplace, including but not limited to, processes, goals, and requirements, and still meet project expectations. • Highly motivated, process-oriented, and driven to meet deadlines and goals. • Keep track of personal productivity and be able to work independently with minimal supervision. • Maintain personal equipment in a tiptop shape to ensure maximum productivity and deliver through goals.
Requirements
• Has proficiency in advanced written and verbal communication skills. • Has at least 1 year of outbound calling experience in a customer service environment, preferably in a work-from-home environment. • Has keen attention to detail and familiarity with the use of several remote work tools. • Has the proven ability to multi-task and think outside the box. • Strong computer skills and knowledge of Google Workspace, ClickUp, Notion, and Salesforce are a plus.
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