Bilingual Customer Service Representative - Seasonal

November 8

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Unifin Inc

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Omni-Channel Customer Experience • Customer Support • Order Processing • Help Desk • Application Review

501 - 1000

Description

• Responsible for handling inbound calls from customer’s inquiries and complaints in a Financial / Bank Services environment. • Maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times. • Resolve service problems like customer complaints, cause of the problem, etc. • Ensure that customer queries are answered to their satisfaction and in a timely manner. • Address customer’s concerns related to the services and provided the best solutions for their needs via a variety of communication channels that could include email, chat, or social channels. • Escalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sorted out efficiently. • Accurate and complete information using our communication methods is needed for this role.

Requirements

• Have at least 1 year of BPO experience. • An innate drive to provide excellent customer service. • Finished high school education. • Strong interpersonal and comprehension skills. • Capable of handling escalated situations, remittances, and disputes. • Excellent communication and demonstrable probing and problem-solving skills. • Can fluently speak both English and Spanish. • Temporary Work from Home Requirements: • Laptop or Desktop specs: At least 2.0 GHz Processor (I3, I5, I7 or dual-core & up processor) • At least 8 GB of RAM • 80 GB HD space with 20GB Available Free • One available USB Port • USB Headset (combo Mic and Headset with noise-canceling) • Internet access by Cable or Fiber (DSL, Satellite, etc. is not permitted) • Min download Speed of 10mbps and Upload 2mbps • Hardwired into the PC/Laptop (wireless internet access not permitted)