Customer Support Representative, B2B

November 6

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Keeper Security, Inc.

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Password Management • Secure File Storage • Cyber Security • password security • cybersecurity

201 - 500

Description

• Keeper is hiring a passionate Customer Support Representative to contribute knowledge and expertise to our B2B support team. • This is a 100% remote position with an opportunity to work a hybrid schedule for candidates who live near our global headquarters in Chicago. • Join one of the fastest growing cybersecurity companies and gain valuable skills while providing best-in-class technical support to Keeper customers. • As a Customer Support Representative with Keeper, you will handle customer requests and feedback via phone and email through Salesforce (including troubleshooting and real time assistance). • The Customer Support Representative will be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and professional assistance. • Shift: Wednesday-Sunday • Hours: 6pm-3am • Responsibilities: • Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns • Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies • Know when to escalate more in-depth issues to the Tier 2 team • Provide excellent B2B customer service and top notch support • Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them

Requirements

• 1+ years of experience in a technical support role • Experience with Google Docs and MS-office tools • Excellent communication and presentation skills, both written and verbal • Ability to work independently and as part of a team in a fast-paced, high-growth environment • Proven history of maintaining a high level of professionalism with customers • Preferred • Bachelor's degree • Salesforce experience • ServiceNow experience • Technical proficiency with smartphones, tablets and computers

Benefits

• Voluntary Short/Long Term Disability Insurance • 401K (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)