Multi Site Customer Service Coordinator

November 5

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Ricoh UK

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IT Services • Managed Document Services • Office Solutions • Production Printing • Outsourcing

1001 - 5000

Description

•Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. •Undertaking all customer support tasks in external customer/client facilities. •The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions. •Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries.

Requirements

•Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred. •Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles. •May require valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy. •Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders. •Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.

Benefits

•Choose from a broad selection of medical, dental, life, and disability insurance options. •Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. •Augment your education with team member tuition assistance programs. •Enjoy paid vacation time and paid holidays annually. •Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.