QuickBooks Support Specialist

February 20

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $65k - $70k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

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Shopmonkey

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Shopmonkey is a comprehensive shop management software designed to help auto repair and service shops run more efficiently and grow their business. The platform offers a wide range of features including estimates, customer communication, inventory management, workflow organization, team management, reporting, and payment processing. Shopmonkey also includes a marketing suite and integrates with popular tools like QuickBooks and CARFAX. It's a cloud-based, all-in-one solution tailored specifically for various automotive service types such as auto repair, tire shops, quick lube, truck repair, and more. With its user-friendly interface and robust support, Shopmonkey aims to streamline operations and boost profitability for shops of all sizes.

Shop Management • Auto Repair • Mobile Repair • Marine Repair • SMS and Email

51 - 200 employees

🤝 B2B

☁️ SaaS

📋 Description

• As a QuickBooks enthusiast, you will recognize that our Shops network is the cornerstone of our business and is the key to our ongoing growth and success. • With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Technical Support job with Shopmonkey. • As the driving force in building Shop loyalty and growing our existing Shop base, you’ll provide customer support for QuickBooks Online and Desktop for our Shops which are small business owners. • The Technical Support Specialist will take their customer-backed mindset, combined with their strong analytical and problem-solving mindset to help create delightful customer experiences by working cross-functionally across the business alongside Customer Experience, Product Development, Sales & Marketing. • Shopmonkey is a growing and changing startup, so this role will include variety, change, challenges, and creativity in designing solutions, which goes beyond the typical support role.

🎯 Requirements

• QB Pro Certification (QuickBooks Online ProAdvisor). • 1-3 years of experience with QuickBooks preferred. • A genuine curiosity & deep customer empathy for customer needs and analytical skills to discover customer problems and gather onboarding requirements. • Strong computer skills and ability to learn company products, techniques, and processes quickly in a training environment and have the ability to transfer learning to the work environment. • Ability to manage multiple priorities within a high volume and fast-paced environment and handle shifting priorities on a daily basis. • Work with the Customer Support Leadership to successfully address escalated concerns. Respond to complaints and service-related inquiries professionally and compassionately. • Excellent analytical skills, ability to determine from a complex set of variables on how to resolve issues. • Ensure that all business-related items are successfully and professionally communicated either verbally or in writing, both internally and externally. • Continuously evaluate and identify opportunities to drive process improvements that positively impact the Shops experience.

🏖️ Benefits

• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date. • Short term and long term disability. • Employee assistance program. • Reimbursement for a personal health and wellness membership. • Generous parental leave. • 401(k) available upon hire. • 11 paid holidays. • Flexible time off - take the time off you need! • Matching donations for approved charitable organizations. • Group volunteer efforts.