Customer Service Representative - Remote

March 8

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🥔 Idaho – Remote

Although this job is listed in Idaho, this company may be open to hiring remote in other states.

+9 more states

🌵 Arizona – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Enova International

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Enova International is a leading financial technology company that provides online financial services powered by its machine learning platform, Colossus™. Headquartered in Chicago, Enova serves non-prime consumers and businesses, offering access to trustworthy credit through innovative technology and analytics. With a focus on financial inclusion, Enova aims to close the credit gap by providing accessible financial solutions to millions of underserved individuals and small businesses.

Online Financial Services • Analytics-as-a-Service • FinTech • Consumer Lending • Small Business Lending

1001 - 5000 employees

Founded 2000

💳 Fintech

🤝 B2B

👥 B2C

📋 Description

• This role is entirely remote; however, candidates must reside in the state of Arizona, Iowa, Idaho, Illinois, Indiana, Minnesota, Missouri, New Mexico, Nevada, Utah, Wisconsin, or Wyoming. • Enova operates various consumer lending brands, each tailored to specific offerings and customer needs. As a Customer Service Representative, you will undergo a comprehensive 4-week training program to specialize in one particular brand. Post-training, your main role will involve delivering exceptional customer service and ensuring a positive experience for our customers. • Answer inbound calls from customers to answer and service any questions they may have • Handle all customer inquiries, requests, and thoroughly educate them on our products and services • Provide quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experience • Communicate clearly and professionally with all customers, co-worker, supervisors and management • Maintain accurate, up-to-date information for customer accounts

🎯 Requirements

• At least one year of call center experience • Excellent communication skills for effective customer interaction, including phone conversations and detailed note-taking in computer systems • Independent problem-solving capabilities • Strong multitasking abilities to handle multiple priorities and adapt to changing situations • Skill in deescalating complex customer interactions, along with a drive to exceed goals in a fast-paced, metric-driven environment, whether working in a virtual or office setting

🏖️ Benefits

• Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays • Health, dental, and vision insurance including mental health benefits • 401(k) matching plus a roth option (U.S. Based employees only) • PTO & paid holidays off • Sabbatical program (for eligible roles) • Summer hours (for eligible roles) • Paid parental leave • DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) • Employee recognition and rewards program • Charitable matching and a paid volunteer day…Plus so much more!