Customer Service Representative

2 days ago

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Modivcare

WebsiteLinkedInAll Job Openings

remote patient monitoring • personal care services • non-emergency medical transportation • NEMT • nutritious meals

10,000+

🔥 Funding within the last year

💰 $525M Post-IPO Debt on 2024-07

Description

• Receive and document customer concerns while ensuring all relevant information is correct in a timely manner • Ensure all company procedures are followed • Ensure accurate trip data is input in our systems • Demonstrate a personal commitment to producing high-quality work • Refer unresolved customer grievances to designated department for further investigation and resolution • Multitask effectively and efficiently to extract necessary information from multiple systems • Review and educate members on our services and their insurance coverage.

Requirements

• High School Graduate or General Education Degree (GED) • 0-2 years of related experience • 6+ months contact center experience OR customer service experience • Strong organization skills, written, and verbal communication skills. • Can type 35wpm or more • Answer a high volume of calls up to 100+ calls per day • Proficiency in Microsoft Office Suite • Ability to talk and type simultaneously in a clear and concise manner while interacting with customers • Work overtime as required • Ability to work independently under general supervision • Sound decision-making and problem-solving skills in a fast-paced environment.

Benefits

• Medical, Dental, and Vision insurance • Employer Paid Basic Life Insurance and AD&D • Voluntary Life Insurance (Employee/Spouse/Child) • Health Care and Dependent Care Flexible Spending Accounts • Pre-Tax and Post --Tax Commuter and Parking Benefits • 401(k) Retirement Savings Plan with Company Match • Paid Time Off • Paid Parental Leave • Short-Term and Long-Term Disability • Tuition Reimbursement • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)