Customer Service - Sales Support Coordinator

6 hours ago

🇺🇸 United States – Remote

🗻 New Hampshire – Remote

Although this job is listed in New Hampshire, this company may be open to hiring remote in other states.

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

+3 more states

🗻 New Hampshire – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Munters

WebsiteLinkedInAll Job Openings

Humidity and climate control technologies • Condensation control • VOC abatement • Evaporative Cooling • Data Center Cooling

1001 - 5000 employees

Founded 1955

⚡ Energy

🌾 Agriculture

🚗 Transport

Description

• Responsible for processing all GTEC/ECS Evaporative Cooling Media aftersales inquires and orders. • Manage customer relationships through exemplary customer service/relationship management. • Engage the support of Account Managers and/or Application Engineers to assist with customer issues and inquires as necessary. • Facilitate responses to requests for prices and quotations by working with Account Managers / Application Engineers. • Receive and process orders received by telephone, fax and e-mail. • Responsible for accurate order entry and utilizing the ERP (Glovia) system to process orders. • Customer service responsibilities including but not limited to order acknowledgment through the invoicing process and customer communication. • Ability to work with a diverse team in multiple locations. • The role requires order facilitation with Munters offices in Mexico as well as freight forwarding / warehousing agents at various locations. • Issue Return Goods Authorizations (RGA’s) permitting customers to return defective product. • Support Logistics coordination and paperwork for national and international shipments as needed for accounts.

Requirements

• High speed, reliable home internet • Home office set-up with an office setting • Sedentary work: exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. • This work requires sitting most of the time. • Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading.

Benefits

• Competitive salary • Comprehensive health, dental, and vision insurance plans. • Flexible work schedule • Generous vacation and paid time off. • 401(k) retirement savings plan with employer matching. • Professional development opportunities, including tuition reimbursement and conference attendance. • Company-sponsored social events and team-building activities. • State-of-the-art equipment and tools to support your work.