Customer Service Consultant

November 7

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CarMax

WebsiteLinkedInAll Job Openings

Retail and Used Cars

10,000+

💰 Post-IPO Equity on 2021-06

Description

• Provide an iconic customer experience. • Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase. • Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs. • Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery. • Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience. • Mentor others as your skillset expands. • Achieve sales targets while providing an iconic customer experience. • Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license. • Handle a wide range of customer interactions and make sure everything goes smoothly.

Requirements

• Sales and customer service experience, in an area such as retail, is preferred. • Thrive in a fast-paced sales environment. • Good listening skills and a strong customer focus. • High level of self-motivation to achieve performance goals. • Strong written and verbal communication skills. • Ability to learn and master new technologies; strong computer skills. • Open availability for shifts that may include nights, weekends, and holidays. • Must be open to shifting schedules two times per year according to needs of the business. • Must meet Minimum technology requirements (Type of internet service and Speed of internet service). • Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location.