Customer Service Consultant

3 days ago

🇺🇸 United States – Remote

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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CarMax

WebsiteLinkedInAll Job Openings

Retail and Used Cars

10,000+ employees

Founded 1993

🛒 Retail

💰 Post-IPO Equity on 2021-06

Description

• Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase • Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs • Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery. • Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience • Mentor others as your skillset expands • Achieve sales targets while providing an iconic customer experience • Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license.

Requirements

• Sales and customer service experience, in an area such as retail, is preferred • Thrive in a fast-paced sales environment • Good listening skills and a strong customer focus • High level of self-motivation to achieve performance goals • Strong written and verbal communication skills • Ability to learn and master new technologies; strong computer skills • Open availability for shifts that may include nights, weekends, and holidays • Must be open to shifting schedules two times per year according to needs of the business • Must meet Minimum technology requirements (Type of internet service and Speed of internet service)