Client Support Specialist

November 7

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Financial Services • Fintech • Payments • Payment Technology • Financial Technology

51 - 200

💰 Venture Round on 2023-04

Description

• Act as a liaison providing product/services information and resolving customer issues efficiently. • Ensure smooth functioning of mobile app and deliver exceptional customer support to clients. • Understand and resolve issues related to API and manual software integrations and provide technical assistance. • Provide exceptional client support through various channels (email, chat, phone) using Zendesk. • Drive forward critical customer support metrics like response time and Customer Satisfaction Ratings. • Collaborate with internal teams to identify, troubleshoot, and resolve issues. • Develop understanding of client-facing features and articulate them clearly to clients. • Act as a liaison for client feedback and concerns for product improvements. • Document client interactions and solutions provided using Zendesk. • Contribute to development and improvement of client support processes.

Requirements

• Ability to work Mon-Fri 11AM CST-7:00PM CST • Bachelor's degree in computer science, information technology, finance, or a related field (or equivalent practical experience) • Previous experience in a similar client support role, preferably within the fintech industry or a related field. • Strong technical aptitude and understanding of APIs, integration processes. • Excellent problem-solving skills with the ability to analyze and troubleshoot complex issues effectively. • Exceptional verbal and written communication skills, with the ability to explain technical concepts to clients in a clear and concise manner. • Customer-centric mindset with a passion for delivering outstanding service, and resolving client issues promptly. • Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and meeting SLAs. • Proficiency in using ticketing systems, CRM platforms, and other relevant support tools. • Flexibility to work evenings or weekends to accommodate team & client needs or urgent support requirements.

Benefits

• Paid Time Off • Health Insurance • Dental Insurance • Vision Insurance • 401K Match