Spanish Bilingual Customer Service Representative

November 7

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CVS Health

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Retail • Pharmacy Benefits Management • Health Insurance • Health Care • Pharmacy

10,000+

Description

• Spanish bilinguals will be trained and work virtually. • Permanent work from home for candidates in CA & NV ONLY. • Training schedule: 10 weeks; hours 8:00am - 5:00pm PST; Monday-Friday. • Permanent Schedule: Can start as early as 8:00am PST and end as late as 6:00pm PST. • Customer Service Representatives answer inquiries from Medicare Advantage members via inbound calls, internet inquiries, and written correspondence. • CSRs must deal compassionately with Medicare beneficiaries. • Must navigate multiple systems while resolving complex issues as member advocates. • Passion for providing exceptional customer service is critical.

Requirements

• Spanish bilingual. • 1-2 years of customer service experience. • 1-2 years of health insurance experience.

Benefits

• Full range of medical, dental, and vision benefits. • 401(k) retirement savings plan available. • Employee Stock Purchase Plan available for eligible employees. • Fully-paid term life insurance for eligible employees. • Short-term and long-term disability benefits. • Numerous well-being programs and education assistance. • Free development courses, CVS store discount, and discount programs with partners. • Paid Time Off (PTO) and paid holidays throughout the year.