Customer Service Call Center Representative

November 6

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WM

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environmental solutions • renewable energy • recycling • sustainability • community giving

10,000+

💰 Post-IPO Debt on 2023-07

Description

• Interact with WM Customers via Multi-Channel Customer Service including phone, email, live chat. • Handle 60-80 customer contacts a day in a fast-paced environment. • Provide exceptional customer service and de-escalate issues. • Cross sell additional products and services. • Establish customer accounts and support service lines. • Attempt to retain customers who want to cancel services. • Meet service and operational standards established for the call center.

Requirements

• High school diploma or G.E.D (accredited) required; Specialized training preferred. • 1 year of previous customer service experience required. • Excellent verbal, written and analytical skills • Computer skills – MS Office • Typing Skills • Professional phone etiquette • Ability to multitask. • Ability to react well under pressure and treats others with respect • Identifies and resolves problems in a timely manner • Prioritizes and plans work activities • Focuses on solving conflicts and listening to others without interrupting • Is consistently at work and on time • Work efficiently and effectively, both independently and as a team • Balances team and individual responsibilities and helps build a positive team spirit • Adapts and able to deal with frequent changes in the work environment • Able to manage difficult or emotional customer situations

Benefits

• Medical • Dental • Vision • Life Insurance • Short Term Disability • Stock Purchase Plan • Company match on 401K • Paid Vacation • Holidays • Personal Days