Customer Care Expert

November 3

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Description

β€’ Customer Care Experts evaluate performance of Intake and Customer Service departments β€’ Assist in implementation of corporate policies and service standards β€’ Monitor and train staff while creating a positive team environment β€’ Develop knowledge of company products and services β€’ Answer calls and emails in a timely manner β€’ Document call information and assist with escalated issues β€’ Conduct quality assurance of the contact center β€’ Troubleshoot emergency issues and manage problem calls β€’ Create quality score cards and reports for management β€’ Understand and follow regulations such as Medicare and HIPAA β€’ Resolve customer service or billing complaints and improve service procedures β€’ Participate in Continuous Quality Improvement

Requirements

β€’ High School Diploma or equivalent β€’ Two (2) years’ work-related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.

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