Customer Care Expert

2 days ago

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AdaptHealth

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10,000+

Description

• Customer Care Experts evaluate performance of Intake and Customer Service departments • Assist in implementation of corporate policies and service standards • Monitor and train staff while creating a positive team environment • Develop knowledge of company products and services • Answer calls and emails in a timely manner • Document call information and assist with escalated issues • Conduct quality assurance of the contact center • Troubleshoot emergency issues and manage problem calls • Create quality score cards and reports for management • Understand and follow regulations such as Medicare and HIPAA • Resolve customer service or billing complaints and improve service procedures • Participate in Continuous Quality Improvement

Requirements

• High School Diploma or equivalent • Two (2) years’ work-related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.