March 20
51 - 200
Manage and coordinate students in a free educational program for Ukrainians.
August 29, 2023
11 - 50
🇺🇸 United States – Remote
💵 $47.5k - $50k / year
⏰ Full Time
⚪️ Entry-level
💝 Customer Support
🗽 H1B Visa Sponsor
August 29, 2023
201 - 500
Medical Imaging • Cloud-based solutions • Software as a Service
11 - 50
The average salary for remote customer support is $62,157 per year. This is based on data from 1,446 job openings.
Our advanced AI searches the internet for remote job openings and posts them on our website. We use the salary data from these job postings to calculate customer support salaries.
Below is a breakdown of salary data by years of experience:
Experience | Number of roles analyzed | Average Salary |
---|---|---|
⚪️ Entry-level Customer Support (0 yrs) | 3 | $47,333 |
🟢 Junior Customer Support (1-2 yrs) | 180 | $57,865 |
🟡 Mid-level Customer Support (2-4 yrs) | 573 | $57,928 |
🟠 Senior Customer Support (5-9 yrs) | 652 | $61,564 |
🔴 Lead Customer Support (10+ yrs) | 38 | $157,625 |
You need strong communication skills, patience, problem-solving abilities, and basic technical proficiency. Familiarity with customer support tools and a good understanding of customer service principles are also important.
Typically, a high school diploma or equivalent is required. Some positions may prefer an associate's or bachelor's degree. Relevant experience in customer service or support roles can be beneficial, but it's not always necessary.
Responsibilities include responding to customer inquiries via phone, email, or chat, providing product information, resolving issues, documenting interactions, and escalating complex problems to senior team members as needed.
Benefits include flexible work schedules, the ability to work from home, opportunities for career advancement, and gaining valuable experience in customer service. It can also provide a good work-life balance.