Customer Service Trainee

2 days ago

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BlueCross BlueShield of Tennessee

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Health • Wellness • Fitness • Insurance • Customer Service

5001 - 10000

Description

• Receive, investigate, and resolve customer inquiries timely and accurately • Handle customer service inquiries and problems via telephone • Ensure all customer communication is clearly documented • Interact through various channels such as Chat, Phone, E-mail, and TEAMS • Educate callers to ensure resolution on first contact • Must be able to pass required testing • Participation and attendance are mandatory • Flexibility due to schedule rotations and adherence to assigned schedules is required • Work overtime as required

Requirements

• High School Diploma or equivalent • 1 year of experience in a customer service support role is required • Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint) • Proficient oral and written communication skills • Proficient interpersonal and organizational skills • Exceptional time management skills • Ability to work independently and collaboratively in a fast-paced environment • Independent decision-making and problem-solving skills • Ability to talk and type simultaneously while interacting with customers • Must meet minimum performance expectations if currently employed with the company