Entry Level Operations and Customer Service Coordinator

November 3

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Logo of Zeitview

Zeitview

Drones β€’ Real estate β€’ Construction β€’ Aerial photography β€’ Mapping

51 - 200

πŸ’° $55M Series E on 2023-02

Description

β€’ Responsible for the coordination and execution of operational activities predominantly within North America β€’ Provide project management of multiple, simultaneous field projects β€’ Plan and coordinate telecom operations with a focus on professionalism and efficiency β€’ Take the lead in recruiting and training new pilots β€’ Ensure readiness for pilots before they arrive on site β€’ Tackle issues on the fly to maintain quality and service β€’ Support pilots with site access or planning needs β€’ Understand drone capabilities and airspace regulations β€’ Maintain awareness of the telecommunications industry β€’ Work with Quality Control team to maintain standards β€’ Keep track of projects with daily reports using spreadsheets and software

Requirements

β€’ Bachelor's degree preferred β€’ 1-2 years work or internship experience in a fast-paced environment (in transactional work, logistics, customer service or hospitality, etc.) β€’ Excellent planning, scheduling, and project management skills with the ability to work both independently and in team settings β€’ Organizational skills and the flexibility to jump from priority to priority β€’ Able to work remotely and coordinate effectively with a fully remote workforce β€’ Interested in technology and the drone space β€’ Drone experience, knowledge of UAV operations and regulations is a plus β€’ Excellent English written and verbal communication skills β€’ Exceptional customer service β€’ A high degree of attention to detail β€’ Relevant experience with drones, and/or photography is preferred β€’ Familiar with the telecommunications industry, including specific equipment and access requirements β€’ Ability to work independently and in a team β€’ Exceptional computer skills including working with tools such as Google Suite (Sheets and Docs), and Slack β€’ Project management skills and attention to detail β€’ Excellent communication and writing skills in English; ability to communicate with customers pilots, and internal teams

Benefits

β€’ Work with the leading intelligent aerial imaging company with established, successful relationships across myriad industries β€’ Medical insurance covered up to 100% depending the plan chosen β€’ Dental & vision insurance β€’ Flexible time off β€’ Stock incentive program β€’ Work from home environment β€’ Autonomy and upward mobility β€’ Diverse, equitable, and inclusive culture, where your voice matters

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