Bilingual Customer Service Assistant

4 days ago

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Logo of CarMax

CarMax

Retail and Used Cars

10,000+

πŸ’° Post-IPO Equity on 2021-06

Description

β€’ Connect with customers online and over the phone to answer customer questions, conduct follow ups, and confirm appointments β€’ Triage incoming calls to the appropriate person or department to best assist the customer β€’ Complete administrative tasks such as processing payments and updating information in our CarMax systems β€’ Understand and adhere to company policies and procedures including collection policies/laws β€’ Learn and succeed as part of a team

Requirements

β€’ High school diploma, or equivalent to 1-month related experience β€’ Thrive in a high energy and fast-paced environment β€’ Speak and listen effectively with CarMax customers via phone or in writing β€’ Strong written and verbal communication skills β€’ Basic computer knowledge, including word processing and typing skills β€’ Flexible work hours with shifts that may include nights, weekends, and holidays β€’ Candidates must live within 60 minutes of the Customer Experience Center (CEC) location

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