Customer Service Representative - Hospitality

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Sonder Inc.

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Hospitality • Property management • Travel accommodations • Internet • Software Development

1001 - 5000

Description

• Be the first point of contact for all our guests via phone, email and messaging • Learn the ins and outs of our travel business so you can handle any questions guests have • Respond to, troubleshoot, and resolve guest issues in a timely and positive manner • Handle the booking process from start to finish when reservations requests overflow from the Central Reservations Team • Coordinate with our city teams to resolve issues on the ground and provide ongoing updates to guests

Requirements

• Minimum 2 years of customer facing experience (retail, contact center, food service industry, etc.) • Ability to adapt in a rapid growth environment • Strong problem solving skills • Personable and love speaking with others via phone, email, and chat • Strong computer literacy skills • Sense of humor • Flexibility to work a varied schedule • 2+ years of post secondary school preferred • Bilingual with verbal and written fluency in English and Spanish a plus

Benefits

• Competitive compensation • Generous stock plan • Medical, dental and vision insurance (where applicable) • Flexible vacation • Wellness and volunteering days • Annual free credits and discounts to stay in Sonders • Workplace flexibility (for remote-specified positions only)