Bilingual Financial Customer Service Representative

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Omni-channel customer support • Customer acquisition • Back office • Customer retention • Offshoring

10,000+

💰 Private Equity Round on 2018-08

Description

• Think of yourself as someone who will be the first point of contact owning and solving customer issues from start to finish. • Create exceptional member service experiences by maintaining a professional demeanor and delivering world class service to our members. • Provides assistance and in depth trouble shooting, decision making support, and ensures quick and accurate resolutions for members and prospective members regarding their financial well-being.

Requirements

• High School Diploma or equivalent mix of education and experience is required. • Additional training or experience with technical support or troubleshooting online and mobile banking issues is preferred. • Previous customer service experience is required. • Call Center or Banking experience is preferred. • Six months as Member Care Representative 1 or previous Digital Services experience required. • Proficiency in Spanish and English is required.

Benefits

• Outstanding Medical, Dental, Vision and Prescription plans • 401k Match • Pet Insurance • In-house Wellness Coaches • Hundreds of Discounts with the Brands you Love and Use