Bilingual Financial Customer Service Representative

October 30

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TaskUs

Omni-channel customer support β€’ Customer acquisition β€’ Back office β€’ Customer retention β€’ Offshoring

10,000+

πŸ’° Private Equity Round on 2018-08

Description

β€’ Think of yourself as someone who will be the first point of contact owning and solving customer issues from start to finish. β€’ Create exceptional member service experiences by maintaining a professional demeanor and delivering world class service to our members. β€’ Provides assistance and in depth trouble shooting, decision making support, and ensures quick and accurate resolutions for members and prospective members regarding their financial well-being.

Requirements

β€’ High School Diploma or equivalent mix of education and experience is required. β€’ Additional training or experience with technical support or troubleshooting online and mobile banking issues is preferred. β€’ Previous customer service experience is required. β€’ Call Center or Banking experience is preferred. β€’ Six months as Member Care Representative 1 or previous Digital Services experience required. β€’ Proficiency in Spanish and English is required.

Benefits

β€’ Outstanding Medical, Dental, Vision and Prescription plans β€’ 401k Match β€’ Pet Insurance β€’ In-house Wellness Coaches β€’ Hundreds of Discounts with the Brands you Love and Use

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