Applications Support Specialist

October 26, 2024

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Akkadian Labs

WebsiteLinkedInAll Job Openings

Cisco Collaboration • Software development • Customized applications • Enterprise solutions • Cisco HCS

51 - 200 employees

☁️ SaaS

🏢 Enterprise

📡 Telecommunications

Description

Akkadian Labs creates collaboration software. •Initiate technical assessment, troubleshooting, and root-cause analysis for applications •Handle complex problems effectively •Remediate open issues with workarounds or permanent fixes •Facilitate testing when applicable •Primary point of contact for clients •Manage customer expectations successfully •Communicate timely updates for outstanding incidents •Develop rapport with client management •Ensure all incidents are updated according to SLA policy •Promote teamwork to achieve goals

Requirements

Bachelor's degree in Information Technology or related field preferred •2-4 years related experience •Working knowledge of Linux and Microsoft operating systems •Knowledge of Microsoft 365/Teams •Knowledge of VMware products •Knowledge of AWS and Azure •Knowledge and experience with TCP/IP networking •Knowledge of the Cisco Unified Communications Suite preferred •Cisco CCENT/CCNA are helpful •Excellent verbal communication and written documentation skills •Strong time management & organizational skills •Strong troubleshooting skills •Strong customer service orientation and sense of urgency in responding to customer needs •Cultural Fit!!

Benefits

We offer a competitive benefits package to meet your needs!