Customer Service Representative - Spanish Bilingual

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Astrana Health

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1001 - 5000

Description

• Answer all daily telephone calls from members, providers, health plans, insurance brokers, collection agents and hospitals • Collect Elicit information from members/providers including the problem or concerns and provide general status information • Verify authorization, claims, eligibility, and status only • All calls carefully documented into Company’s customer service module & NMM Queue system • Able to provide quality service to the customers • Maintain strictest confidentiality at all times • Assist Member appointment with providers

Requirements

• High School Diploma or GED • Experience using Microsoft applications such as Word, Excel and Outlook • Experience working in customer service • One year related experience and/or training; or equivalent combination of education and experience • Bilingual in Spanish