ABC Legal Services
Technology in Legal Support • Service of Process • Electronic Filing • Investigations • Managing Compliance Risk
Customer Service Representative
November 23
🇺🇸 United States – Remote
💵 $14 - $16 / hour
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
ABC Legal Services
Technology in Legal Support • Service of Process • Electronic Filing • Investigations • Managing Compliance Risk
Description
• Address and resolve customer questions and issues for the best experience possible • Correct errors, follow up with process servers, and provide updates • Work with teams to ensure all order tasks are completed • Handle high-volume phone calls and assist customers online • Document issues in Confluence and visit court dockets for information • Perform other job-related duties as assigned
Requirements
• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone • Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred • Document manipulation experience • Ability to read, write, and speak English • Ability to transcribe information, review an order, investigate issues and implement solutions • Ability to perform repetitive tasks with accuracy • Ability to maintain a high level of work product in often stressful situations • Ability to anticipate issues and circumvent them • Ability to implement new processes and changes and improve performance • Typing speed of at least 55 wpm
Benefits
• Health, Dental, Vision insurance • 401(k) • Disability insurance • Employee assistance program • Paid time off • Referral program
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