Customer Service Representative

9 hours ago

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Logo of ABC Legal Services

ABC Legal Services

Technology in Legal Support β€’ Service of Process β€’ Electronic Filing β€’ Investigations β€’ Managing Compliance Risk

201 - 500

Description

β€’ The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. β€’ This role corrects errors, follows up with process servers, moves orders along and provides information and updates. β€’ The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. β€’ This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. β€’ This position is full-time remote, must be located in the US.

Requirements

β€’ High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone β€’ Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred β€’ Document manipulation experience β€’ Ability to read, write, and speak English β€’ Ability to transcribe information, review an order, investigate issues and implement solutions β€’ Ability to perform repetitive tasks with accuracy β€’ Ability to maintain a high level of work product in often stressful situations β€’ Ability to anticipate issues and circumvent them β€’ Ability to implement new processes and changes and improve performance β€’ Typing speed of at least 55 wpm

Benefits

β€’ Health, Dental, Vision insurance β€’ 401(k) β€’ Disability insurance β€’ Employee assistance program β€’ Paid time off β€’ Referral program

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