Customer Service Representative

4 days ago

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ABC Legal Services

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ABC Legal Services is a leading provider of service of process solutions in the United States. The company offers reliable and transparent legal document delivery across all 50 states and numerous countries, utilizing a vast network of professional process servers. With a focus on technology and efficiency, ABC Legal uses a mobile app to provide GPS-tracked evidence and real-time updates for every process serve. The firm is recognized for its comprehensive services, making it the trusted choice for law firms, government entities, and individuals seeking legal document services. ABC Legal also offers support in eFiling and various enterprise solutions.

Technology in Legal Support • Service of Process • Electronic Filing • Investigations • Managing Compliance Risk

201 - 500 employees

🏢 Enterprise

🤝 B2B

📋 Compliance

📋 Description

• About ABC Legal Services: • ABC Legal Service is proud to be the national leader in filing service of legal documents. • We are growing and are looking for talented new team members to support our growth and solve exciting challenges! • The Partner Experience Specialist provides support to active process servers who are employed or contracted with ABC Legal Services. • This support includes answering questions, resolving issues, managing and distributing work, and addressing performance concerns. • The Partner Experience Specialist also monitors work that has been dispatched to Sheriff Offices. • This position is remote but must be located in the US. • Key Responsibilities: • Answer inquiries and resolve issues from process servers. • Oversees distribution and dispatch of cases to process servers. • Work in Skye (in-house application) to ensure orders are being dispatched and fulfilled. • Monitor process server status to ensure they are in good standing and able to accept and complete work. • Obtain status of orders via phone calls, fax, court docket that have been dispatched with Sheriff. • Collaborate with team members to find broken processes or inefficiencies in daily tasks. • Resolves issues on task board in Skye.

🎯 Requirements

• Customer service or IT experience strongly preferred • High school diploma or GED required • Familiarity with Legal Process as plus • Excellent written and verbal communication skills • Experience and proficiency with Microsoft Office (Word, Excel)

🏖️ Benefits

• Comprehensive Medical, Dental, and Vision coverage • Competitive salary package • 401(k) retirement plan with 5% matching • Orca Card / Transit Stipend • 10 paid holidays per year • Referral program • Work from home flexibility