Customer Service Representative

November 13

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ABC Legal Services

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Technology in Legal Support • Service of Process • Electronic Filing • Investigations • Managing Compliance Risk

201 - 500

Description

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders • Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online • Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field • Document issues in Confluence • Visit court dockets for information on case filing and occasionally pull filed papers • Perform other job-related duties as assigned

Requirements

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone • Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred • Document manipulation experience • Ability to read, write, and speak English • Ability to transcribe information, review an order, investigate issues and implement solutions • Ability to perform repetitive tasks with accuracy • Ability to maintain a high level of work product in often stressful situations • Ability to anticipate issues and circumvent them • Ability to implement new processes and changes and improve performance • Typing speed of at least 55 wpm

Benefits

• Health, Dental, Vision insurance • 401(k) • Disability insurance • Employee assistance program • Paid time off • Referral program