TP
TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Omnichannel • Rightshore • Contact Center on Demand • Analytics Solutions • HomeBase
10,000+ employees
Pre-Licensed Customer Service Representative
March 26
🐊 Florida – Remote
🚗 Michigan – Remote
+4 more states
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
TP
TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Omnichannel • Rightshore • Contact Center on Demand • Analytics Solutions • HomeBase
10,000+ employees
📋 Description
• Resolve complex consumer issues and advise first level representatives on high level issues. • Assist policy holders with billing questions and concerns. • Provide support to policy holders with any policy changes requested. • Support policy holders needs by providing recommendations and adjusting as necessary.
🎯 Requirements
• 6 months customer service experience minimum • Over 18 years of age • Ability to type 25 wpm • High School Graduate or GED • Comfort with desktop computer system • Proven oral & written communication skills • 6 months Call Center experience, preferred • Logical problem-solving skills • Availability to work various shifts • Ability to use Windows operating systems • Organization and work prioritization skills • Internet Requirements: Minimum subscribed download rate equal or exceeds 15.0 Mbps Minimum subscribed upload rate equal or exceeds 5.0 Mbps ISP must have no packet loss and ping under 50ms Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN Proof of internet speed required Clean and quiet workspace
🏖️ Benefits
• Paid Training • Competitive Wages • Full Benefits (Medical, Dental, Vision, 401k and more) • Paid Time Off • Employee wellness and engagement programs
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