Customer Care Representative

April 15

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

🚗 Michigan – Remote

Although this job is listed in Michigan, this company may be open to hiring remote in other states.

💵 $22 - $23 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Farmers Insurance

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Farmers Insurance is a provider of insurance products and services, offering coverage for auto, home, and business insurance. With a customer-centric approach, the company aims to deliver effective solutions for insurance needs and claims assistance. Farmers Insurance serves a wide clientele, ensuring peace of mind for individuals and families by protecting their assets with reliable insurance policies.

Home • Auto • Business Insurance • Life

10,000+ employees

💸 Finance

⚕️ Healthcare Insurance

📋 Description

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements • Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms • Receive and respond to inquiries related to insurance matters • Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions • Evaluate and interpret policy information within prescribed authority limits • Access account information and communicate while working in multiple systems • Document customer interactions and outcomes thoroughly in system • Help maintain department knowledge resources to keep them current • Recognize opportunities for process improvement and makes recommendations to leadership

🎯 Requirements

• Minimum of 1-3 years customer service • 1 year of experience in call center environment or related field preferred • Experience providing customer support within a high-volume, complex environment preferred • Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously • Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity • Experience with Microsoft Office suite of tools preferred • 1 year of experience in insurance or related field preferred

🏖️ Benefits

• 401(K) Plan • Generous PTO • Tuition Reimbursement • Paid Training • Medical • Dental • Vision • Health Savings and Flexible Spending Accounts • Life Insurance • Paid Time Off • Paid Parental Leave • Tuition Assistance