Customer Care Representative

4 days ago

🌶️ New Mexico – Remote

Although this job is listed in New Mexico, this company may be open to hiring remote in other states.

⛷️ Utah – Remote

Although this job is listed in Utah, this company may be open to hiring remote in other states.

💵 $21 - $23 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Farmers Insurance

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Farmers Insurance is a provider of insurance products and services, offering coverage for auto, home, and business insurance. With a customer-centric approach, the company aims to deliver effective solutions for insurance needs and claims assistance. Farmers Insurance serves a wide clientele, ensuring peace of mind for individuals and families by protecting their assets with reliable insurance policies.

Home • Auto • Business Insurance • Life

10,000+ employees

💸 Finance

⚕️ Healthcare Insurance

📋 Description

• Customer Care Representative position at Farmers Insurance. • Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements. • Communicate with customers via multiple channels (phone, chats, emails). • Resolve moderately complex issues regarding insurance policies. • Document customer interactions and outcomes thoroughly in the system. • Recognize opportunities for process improvement.

🎯 Requirements

• High School Diploma or equivalent required. • Minimum of 1-3 years customer service. • 1 year of experience in call center environment or related field preferred. • Experience providing customer support within a high-volume, complex environment preferred. • Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously. • Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity. • Experience with Microsoft Office suite of tools preferred. • Property and Casualty license may be required for this role. If required, licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired.

🏖️ Benefits

• 401(K) Plan • Generous PTO • Tuition Reimbursement • Paid Training • Bonus Opportunity (based on Company and Individual Performance) • Medical • Dental • Vision • Health Savings and Flexible Spending Accounts • Life Insurance • Paid Time Off • Paid Parental Leave • Tuition Assistance