Driver Support Specialist

2 days ago

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EVPassport

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💰 $200M Private Equity Round on 2023-10

Description

• As a Driver Support Specialist you will be responsible for providing assistance and support to drivers who are experiencing technical and non-technical issues with our chargers. • You will be the “voice of EVPassport”, the primary person who drivers rely upon when they need our help. • In our voice (phone) and digital (chat) channel, you respond in real time to every support request and resolve each issue. • If an issue requires deeper technical troubleshooting, you create a case and handoff to our Tier 2 Technical Support Engineers.

Requirements

• A clear passion for the electric vehicle industry and EV drivers. A sincere and deep interest in helping drivers who need to charge now. • 1-2 years experience in a customer-facing support delivery role. • Excellent communication and interpersonal skills to interact with customers and collaborate with other technical support team members. • A glass-half-full mentality, with the ability to maintain fully motivated and a positive attitude through all types of driver and customer interactions. • Analytical and problem-solving skills to identify and resolve technical issues. • Attention to detail to accurately document customer interactions and technical issues. • The ability to work independently and as part of a team to resolve customer issues.

Benefits

• Comprehensive medical, dental, and vision insurance; voluntary life, accident, hospital, & critical illness coverage; and access to HSA & FSA plans • 401(k) plan • Flexible PTO • 11 paid holidays off • Hybrid work model, allowing our employees to enjoy work-life balance, the flexibility to manage personal commitments, and the opportunity to work face-to-face with others. Our offices allow us to build deeper connections and enhance collaboration across teams