Customer Support Specialist - ES

2 days ago

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Description

• Provide exceptional customer service and waste support to clients. • Coordinate office services such as data entry, clerical work, records control, creating forms, and preparing reports. • Delivers outstanding service to both internal and external clients via phone, email, or in person. • Facilitates communication channels to address customer queries effectively. • Assesses new waste profiles for completeness, inputs data into the company system, and manages supporting documentation. • Respond to customer inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs. • Prepares shipping documents, including manifests, using correct DOT hazardous material descriptions for shipments. • Serves as the initial point of contact for Sales, Operations, and Customer Support Management. • Investigates billing discrepancies, processes adjustments, and manages invoicing and collections. • Provides quotes and schedules and organizes trucking for efficient waste transportation logistics.

Requirements

• 2-4 years experience in a customer-facing role addressing customer needs, preferably within the waste disposal, chemistry or related field. • High School diploma or GED.

Benefits

• Comprehensive medical benefits coverage. • Dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP).