Customer Tech Support Specialist

October 29

Apply Now

Receive Emails with Similar Jobs

IntelliShift

WebsiteLinkedInAll Job Openings

Asset Tracking • vehicle tracking • GPS Tracking • Fleet management • Telematics

51 - 200

Description

• We’re IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. • IntelliShift is the fleet intelligence platform for safety and operations teams. • We empower construction, utilities, field services, and last mile delivery businesses to make intelligent shifts from siloed data. • We provide customers with insight to improve safety, establish operational efficiency, and make intelligent decisions. • We're seeking a service-minded Technical Support Specialist. • You will provide technical support for IntelliShift hardware and software applications via real-time omnichannel approach. • You'll be part of the Customer Experience organization within a frontline support team. • Your work will be independent and collaborative, working closely with other teams. • We are looking for experienced, remote candidates who can work flexible schedules (nights & weekends). • Hours would be Tuesday - Saturday 8am-5pm EST.

Requirements

• Minimum 2 years experience in a technical product support role; data manipulation and triage, exposure to APIs, and experience in SaaS, mobile computing, and/or telematics are a plus. • Interest and ability to work in a fast-paced work environment with shifting responsibilities within a high-growth company. • Highly organized, ability to learn quickly with intellectual curiosity to understand complex applications where limited standardization and knowledge bases exist. • Ability to communicate information clearly and concisely to internal and external customers at all levels (executive stakeholders, management, operations personnel, etc.). • Strong relationship building and interpersonal skills, with the ability to effectively problem-solve. • Passionate about customer advocacy with the drive to continually exceed goals in a fast-paced, high growth company. • Technical fluency and enthusiastic about technology and how it can be leveraged to make customers more financially profitable and operationally efficient. • Proficient with data analytics. • Ability to manage customer expectations in complex situations as well as align best practices. • Ability to be proactive and manage multiple priorities and tasks simultaneously. • Must be self-managed and able to develop and maintain schedule and priorities. • Ability to understand complex solutions and concisely articulate the value propositions in such a way that is easily understood by target audiences. • Possess excellent oral and written communication skills and the ability to convey information to internal and external audiences across all levels of an organization. • A motivated and results-oriented team player with the demonstrated ability to focus on details and be able to tell and present the IntelliShift story. • Demonstrated ability to work closely with customer experience, sales, operations and marketing to develop training programs and materials in support of the customer cycle. • Acquire detailed product knowledge of all hardware and software solutions to execute and successfully support our customer base. • Work with customers and partners to develop best solutions to use the solutions as a means to accomplish their objectives. • Experience with Microsoft 365 Enterprise E5 products and services. • Able to work flexible hours, including nights and weekends as business needs arise. • Associates degree or higher in information systems, business, or technology background is a plus. • Bilingual (English/Spanish) preferred!

Benefits

• We offer a competitive annual compensation, annual equivalent of $55,000- $65,000 based on experience. • We also offer outstanding benefits to simplify the lives of our employees and show them how much we appreciate their contributions. • IntelliShift provides company-subsidized medical, dental, and vision insurance for all full-time employees and 401K with a 4% company contribution.